Policies

Code of Conduct

Complaints Handling

Members’ Liaison Officer

Form for Complaints, Suggestions and Comments

Covid-19 Policies


Code of Conduct 

U3A Adelaide expects that all members, tutors and other volun­teers will behave in a courteous and civilised manner in all dealings relevant to U3A Adelaide. As a member of U3A Adelaide, you therefore agree to abide by this Code of Conduct by:

  • Participating in U3A Adelaide activ­ities in a friendly and positive way at all times.
  • Being honest and ethical in all dealings with U3A Adelaide.
  • Showing respect, courtesy and consid­er­a­tion to everyone you deal with in U3A Adelaide and the general public in relation to our activities.
  • Being punctual and reliable in attending U3A Adelaide classes/events/office rosters or other commit­ments; and fore­warning of unavoid­able absences, with­drawals from classes and events.
  • Observing strict confid­en­ti­ality regarding organ­isa­tional and members’ personal inform­a­tion to which you may have access.
  • Avoiding all forms of discrim­in­atory behaviour in regard to nation­ality, ethnicity, gender, sexuality, culture, religion, age and mental or physical ability.
  • Not engaging in behaviour that is inap­pro­priate, disruptive or intim­id­ating, as would breach the rights of other persons to parti­cipate in a class/event or to carry out their desig­nated role.
  • Preserving the wellbeing and safety of members, tutors and presenters, office staff, committee and working group members by:
    • Participating safely in each class or activity, and abiding by all reas­on­able direct­ives or prerequis­ites specified by the tutor or group leader for that participation;
    • Refraining from activ­ities or comments that would place others in a vulner­able situation;
    • Not causing any wilful damage to U3A Adelaide premises, materials, facil­ities, or equipment.
  • Promoting U3A Adelaide in a positive way.
  • Abiding by this Code of Conduct and all other U3A Adelaide published policies and proced­ures, in partic­ular, and without limiting the gener­ality of this clause, any require­ments promul­gated on behalf of the Board relating to matters of health and safety (eg COVID-19) or U3A processes and proced­ures (eg the arrange­ment of furniture in rooms).

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Complaints Handling

HANDLING OF COMPLAINTS, SUGGESTIONS AND COMMENTS

This document sets out the proced­ures estab­lished by the Board of Adelaide U3A for handling complaints, sugges­tions and comments. Where members wish to raise these matters, they are encour­aged first to discuss them inform­ally with the Members’ Liaison Officer (MLO). It may be that the MLO can provide or obtain satis­factory answers or resol­u­tion on an informal basis.

If not, or in circum­stances where a breach of the Code of Conduct might have occurred, the member will need to lodge the matter formally by completing the form provided for that purpose. Copies of the form are available at the office, or it can be download from the web site. The remainder of this document relates to issues raised formally.

Complaints, sugges­tions and comments relating to courses will be referred to the Program Coordinator, those relating to facil­ities will be referred to the Officer Manager. These officers may be able to provide satis­factory resol­u­tion of the issue. If not, they will refer the matter to the Board for resol­u­tion. Either way a formal response will be provided.

Where the issue relates to a possible breach of the Code of Conduct it will be referred to the MLO and dealt with in the following way as provided for by the Constitution of the U3A.

  1. The President or another member of the Board will meet with the MLO to determine whether the reported breach is serious or is a minor breach. In the latter case the board will attempt to resolve the matter by working with the member who has allegedly breached the Code of Conduct, as follows:
    1. a)  The matter will be discussed, inform­ally, with the member by the president or the vice president and another board member
    2. b)  If the member responds favour­ably then no further action need be taken.
    3. c)  A record of the interview will be kept for a period of 5 years.
    4. d)  If the member does not respond favour­ably then the matter will be dealt with as a serious breach.
    If the matter is thought to be a serious breach or as provided by (d) above the procedure set out below will be followed.
  2. Particulars of the alleged breach will be commu­nic­ated in writing to the member who has allegedly breached the Code of Conduct.
  3. The Board (or, if there is more than two weeks before the next meeting of the Board, the President acting on behalf of the Board) will appoint one or more people (not neces­sarily Board members) to invest­igate the matter.
  4. The member will have a reas­on­able oppor­tunity to be heard orally by the invest­ig­ators and to make written submis­sions to them. The member will have the right for a supporter to accompany him/her to any meetings at which he/she may be heard in relation to the alleged breach.
  5. After completing their work, the invest­ig­ators will prepare a report for the Board including recom­mend­a­tions as to whether the alleg­a­tion has been proved and, if so, what action should be taken.
  6. If the alleg­a­tion is not deemed to be proved, then the alleged offender and the complainant will be advised of the outcome and the matter will be closed.
  7. If deemed to be proved, the action might be:
    1. a)  The member should be formally counselled,
    2. b)  The member should be removed from a partic­ular class/group either perman­ently or for a specified time,
    3. c)  The member should be expelled.
  8. If the invest­ig­ators consider the alleg­a­tion to be proved, then that decision together with the action proposed to be taken will be advised to the alleged offender in writing at least 14 days prior to a Board meeting where the recom­mend­a­tions will be considered. At that meeting the member will be able to attend to present arguments orally and/or in writing and, if they wish, be accom­panied by a supporter. After consid­ering any such further repres­ent­a­tions the Board will decide whether to accept the recom­mend­a­tions of the invest­ig­ators, acquit the alleged offender, or impose a greater or lesser penalty. In most cases the Board will accept the recom­mend­a­tion of the invest­ig­ators unless there is strong contrary argument.
  1. The determ­in­a­tion of the Board will be commu­nic­ated in writing to the member within seven days of its determ­in­a­tion. However, the Board’s consid­er­a­tion of the alleged breach may be such that the determ­in­a­tion can also be delivered verbally immediately.
  2. Incasesofexpulsion,itshallbeimmediateandfortheremainderoftheyear.Ifthepersonwishestore- enrol in the following year, applic­a­tion for enrolment would come to the Board for consid­er­a­tion and may involve discus­sion by members of the Board nominated by the Board with the person regarding his/her accept­ance of the reasons for the action taken to expel him/her.
HandlingComplaints-FlowChart

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Form for Complaints, Suggestions and Comments

Complaints-Comments-and-Suggestions‑1

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Members’ Liaison Officer

MEMBERS’ LIAISON OFFICER POSITION DESCRIPTION

  • The Members’ Liaison Officer (MLO) will act as a channel of commu­nic­a­tion and liaison between indi­vidual U3A members and the President, Board and/or its sub-committees.
  • The MLO will receive comments, sugges­tions or complaints from members. Initially this may be on an informal basis and the MLO will attempt to resolve the matter inform­ally. If this is not possible, or in the case of an alleged breach of the Code of Conduct, the MLO will advise the member to submit the matter on the Form approved by the Board. Copies of the Form can be obtained from the Office or down­loaded from the website.
  • Where a matter that is raised relates to an alleged breach of the Code of Conduct the MLO will raise it with the President or other member of the Board so that it can be dealt with in accord­ance with the require­ments of the Constitution.
  • Other matters that are relat­ively minor may be dealt with by the officer to whom the form has been referred.
  • Significant or major issues will be referred to the President imme­di­ately, who will then decide if they need to be considered by the Board.

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Covid-19 Policies

UNIVERSITY OF THE THIRD AGE – ADELAIDE POLICIES RELATING TO COVID-19

Vaccination

The Board has determ­ined that all persons attending the Box Factory must be able to demon­strate that they are fully vaccin­ated against COVID-19 – that is they must have received at least two doses of a COVID-19 vaccine approved by the Australian Technical Advisory Group on Immunisation (ATAGI). Persons are exempt from this policy if they have an official medical exemption issued by South Australia’ Chief Public Health Officer.

Persons attending the Box Factory will be required to show evidence of their COVID-19 vaccin­a­tion status (or exemption) in accord­ance with proced­ures estab­lished by the Board.

Mask wearing

The Board has determ­ined that all persons attending the Box Factory must at all times wear a mask covering the nose and mouth, except in the cases set out below. If there is any doubt about whether or not a mask is required, this should be resolved in favour of wearing.

Tutors are required to ensure that this policy is complied with. Should any member of a class, who is not exempt, refuse to wear a mask they should be asked to leave. If they refuse to leave the class should be terminated.

Exceptions

  1. You need not wear a mask if you have a relevant medical condition, including problems with breathing, a serious condition of the face, a disab­ility or a mental health condition. Evidence of a relevant medical condition must be produced on request.
  2. You need not wear a mask in circum­stances where the ability to see the mouth is essential for commu­nic­a­tion, such as to enable commu­nic­a­tion by or with a person who is deaf or hard of hearing,
  3. In classes where a reas­on­able amount of inter­ac­tion is required between parti­cipants and between parti­cipants and the tutor, such as play reading groups and language classes, the tutor is author­ised to relax the mask wearing require­ment to an extent that will facil­itate the conduct of the class. For example, in a language class parti­cipants may be permitted to remove their masks while speaking.
  4. If you are eating or drinking you may remove the mask while doing so.

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